Frequently Asked Questions (FAQ’s):
General Questions
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• Our Phone Number is 301-606-8613
• Our email address is matt@recyclesbikes.com
• Our Shop Location is 125 S. Carroll Street, Frederick, MD
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Yes, we do!
All of our Certified Pre-Loved Bikes MUST pass our strict & comprehensive Refurbishment Process. Many bikes don’t make our initial selection. This is because we’re selective about the quality of bikes we decide to work with.
What does this mean? A bike is a bike right?
It’s a bit more complicated than that.
While there are countless bikes in the market, we find that brands outside our list often don’t meet the quality & safety standards set in the industry.
This is why we only stick with the most trusted, tried, & true brands in the industry.
This includes Trek, Specialized, Giant, & more!
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We do! Our bikes receive professional tuning as part of our Certified Pre-Loved Inspection & are expected to feel like a new bike.
If this isn’t the case, we will make it right.
All of our Certified Pre-Loved Bicycles come with a 30-day satisfaction guarantee, as well as a 5-Year Warranty which covers all labor under our Basic Tune-Up package.
This includes adjustments to your shifting, braking, tire pressure, headset, & all-around safety checks. Enjoy complimentary tune-ups as needed for five years!
Want to know more? Check out our unbeatable 5-Year Warranty & Return Policy here!
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We do!
However, we recommend purchasing a Pre-Loved bike, as it’s more economical for you due to our low sale prices.
Why? We do have to charge appropriately to cover the labor & upkeep required to keep our bikes in sale condition.
Which bikes can you rent? Well, rentals extend to all of our current Pre-Loved inventory, not including new retail bikes.
Rentals are $89.95 for a day, or $189.95 for a week.
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We sometimes receive inquiries asking if we stock specific niche styles of bicycles.
This can include BMX, Fixies, Single-Speeds, Folding Bikes, Tandems, Trike’s, & Vintage Bikes prior to 1985.
We’ve curated our inventory based on what the public is looking for. Unfortunately, these are certain types of bikes we have found to not be worth stocking due to the rarity of having a customer seeking them out.
Service & Repair Questions
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We operate on a walk-in basis. Feel free to stop in with your bicycle anytime during our business hours.
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We offer a complementary Safety Check & General Inspection for all of our service orders; it’s always free with no pressure, no hassle!
However, due to high demand, quotes will not be made on the spot. Please allow 1-2 business days for us to quote your service.
We’ll get your bike in the stand & give it a thorough inspection from A to Z.
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Please keep in mind our services are in high demand. We will get your bike turned around as soon as is physically possible for us. Our space is small and we are highly motivated not to overcrowd it.
We find turnaround time to be about 1-2 days during our off-season (October-February).
And about 2-5 days during our peak busy season (April-September).
This could vary depending on many factors, depending on the repair itself & how many service orders we currently have in queue.
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We do not service e-bikes. This is because of a combination of liability concerns, and also that we do not have the expertise to operate on or around electrical systems & wiring harnesses.
We cannot make any exceptions. Thank you for understanding.
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We do not service e-scooters. This is because of a combination of liability concerns, and also that we do not have the expertise to operate on or around electrical systems & wiring harnesses.
We cannot make any exceptions. Thank you for understanding.
Trade-in/donation Questions
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Yes, but we are very selective.
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Not quite..
There are still many other variables which weigh into whether it’s a good candidate for refurbishment, including its quality, condition, age, model, mileage, availability of replacement parts, our own shop inventory & space available, etc.
If you’re thinking that’s a lot, it’s because it is!
This is why we’re not able to give trade-in quotes over the phone.
We must evaluate bikes in person to asses them for trade in.
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We're currently accepting model years 2000 & above!